Return Policy
Return Policy
At Velvet Glow Jewelry Store, we want you to be completely satisfied with your purchase. If you’re not, our return policy makes it easy to request a return or exchange.
1. Eligibility for Returns
- Items can be returned within 30 days of delivery.
- The item must be in unused, original condition, and include all packaging, tags, and accessories.
- Custom or personalized items are non-refundable unless they arrive damaged or defective.
2. Non-Returnable Items
We cannot accept returns for:
- Earrings (for hygiene reasons).
- Gift cards.
- Items marked as "Final Sale."
3. Return Process
- Contact Us: Email us at [Insert Email Address] with your order number and reason for the return.
- Approval: Once your return is approved, we will provide instructions and a return shipping address.
- Ship the Item: Package the item securely and send it back using a trackable shipping method.
4. Refunds
- Refunds will be processed to your original payment method within 5-7 business days after the returned item is received and inspected.
- Shipping fees are non-refundable, except in cases where the item is defective or incorrect.
5. Exchanges
- Exchanges are subject to stock availability.
- If the desired item is unavailable, a refund will be issued.
6. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery.
- Provide photos of the damage, and we will arrange for a replacement or full refund.
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
8. Contact Us
For any questions about returns, please reach out to us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Thank you for shopping with Velvet Glow Jewelry Store. We value your trust and are here to ensure a smooth return process!